Returns

Need to return an item? We pride ourselves on providing our customers with the best customer service and support we can. We have all been there; so for any reason, you may return your order to mountwell.in  within 10 days of the purchase date subject to the Return Policy below:

  • Should you wish to return goods fill out the form below.
  • Should you wish to cancel or exchange an order, simply fill out the form below for the goods you do not want to keep and place a new order for the goods you require.
  • Please provide the order id to insure proper credit in a timely manner.
  • All returns must be authorized by mountwell.in in advance (our warehouse can’t accept returns without a valid return number).
  • Mountwell.in can’t accept returns of printed, washed or decorated merchandise. You are responsible for inspecting the garments before performing any alterations or embellishments.
  • If you have a problem or discrepancy (including shortages, damages, etc) with an order please fill out the form below within 72 hours of receiving goods.
  • If returning defective merchandise please use a piece of tape to indicate the location of the flaw.
  • All returned or refused shipments are subject to outbound freight charges and return freight charges.
  • The refund will be initiated within 72 hours from the time we received the item.
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